Warranty portal
For orders placed after February 10, 2022, we have a new warranty portal. Here you can easily indicate the item you are submitting a warranty claim for and optionally upload photos.
If necessary, we will also send you a free return label through this portal.
Warranty
We care about our products and naturally do our utmost to deliver them to you in top condition. Unfortunately, however, orders are sometimes damaged during transport or other issues occur that qualify you for a warranty claim. By law, you are required to report this to us within two months of discovering the defect. If the defect is covered by the warranty, we will arrange for repair or replacement free of charge.
Complaints
It can always happen that something does not entirely go as planned. We recommend that you first report complaints to us by emailing info@ledloket.nl. LeidIf this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. If your complaint is not already being handled elsewhere, you are free to file your complaint via the platform of the European Union.
LedLoket:
Nijverheidsstraat 2
7591 BM Denekamp
Overijssel Netherlands
Telephone:0541-29 93 20E-mail:info@ledloket.nl
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